Buy IDFC FIRST FASTag Online - Overview, How to apply & Recharge
IDFC FIRST FASTag
FASTag makes paying tolls quick and easy. It is a small sticker tag that you place on your car windscreen. As you drive through a toll plaza, it uses radio signals to deduct the fee directly, so you don’t have to stop or pay cash. IDFC FIRST Bank was one of the first banks approved by NPCI to provide FASTags under the NETC program, making highway travel smoother and faster.
Key Takeaways
- Complete overview of IDFC FIRST FASTag
- Step-by-step application process and required documentation
- FASTag recharge methods and available payment options
- Details on FASTag charges, deposits, validity, fees, and recharge limits
- Monthly and annual FASTag pass options
- How to check your FASTag balance
- Process for deactivation and requesting a refund
- How to contact IDFC FIRST FASTag customer support
- FAQs
Overview
IDFC FIRST Bank FASTag (also called FIRSTforward FASTag) is a simple and cashless way to pay tolls while driving. It works with an RFID sticker placed on your vehicle’s windshield, which automatically deducts toll charges from your linked IDFC Bank account or prepaid wallet. You can also use it for fuel payments and parking at select locations. Recharge is easy through the FIRSTforward app, website, UPI, or other apps, and you get instant SMS alerts after every payment. It saves time, avoids cash handling, and makes your travel smooth and hassle-free.
How to apply/register IDFC FIRST FASTag Online?
You can buy an IDFC FIRST Bank FASTag in the following ways:
Online from IDFC FIRST website: Apply at link is given above or or through the FIRSTforward app. Fill in your details and have it delivered to your home.
From IDFC Bank Branch: Visit your nearest branch with documents – Vehicle RC, passport-size photo, PAN/Aadhaar.
From a Toll Plaza: Available at designated POS counters. Carry RC and KYC documents.
Through FIRSTforward Mobile App: Log in, apply, and manage your FASTag.
What are the charges & fees for IDFC FIRST FASTag?
Getting an IDFC FIRST Bank FASTag for a car, jeep, or van costs ₹400 in total, which includes ₹100 as a one-time tag fee, ₹200 as a refundable security deposit that you get back when you close the tag, and ₹100 as the initial wallet balance to start using your FASTag.
Sr. No. | Vehicle Class No. | Particulars | Tag Cost | Security Amount (Refundable) | Minimum Balance | Total |
|---|---|---|---|---|---|---|
1 | 4 | Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle | 100 | 0 | 200 | |
2 | 5 | Light Commercial Vehicle | 100 | 400 | ||
3 | 6 | Three Axle Commercial Vehicles | 100 | 400 |
How to do IDFC FIRST FASTag Recharge?
Here’s how you can recharge your IDFC FASTag:
IDFC FIRSTforward App / Portal
- Log in to the app/portal and use your customer ID.
- Choose Recharge FASTag option and pay via debit card, credit card, or net banking.
UPI Payment
- Open any UPI App (PhonePe, Google Pay, BHIM, Paytm, etc.).
- Enter UPI ID: etoll.vehicle_number@idfcnetc (replace vehicle_number with your car’s number).
- Enter amount → Approve payment → Instant recharge.
NEFT / IMPS
- Add your FASTag wallet as a beneficiary in your bank account.
- Use account number & IFSC code provided by IDFC FIRST Bank.
- Transfer funds from your bank → Credited to FASTag wallet.
BBPS / Recharge Apps
- Go to apps like Paytm, PhonePe, Amazon Pay, Park+.
- Select FASTag Recharge → Choose IDFC FIRST Bank → Enter Vehicle Number.
- Pay using wallet, UPI, or card.
WhatsApp Recharge
- Save IDFC FASTag WhatsApp number: +91 95555 55555.
- Send “Hi” → Follow the menu → Choose “Recharge FASTag”.
- Pay using linked payment methods.
Cash Recharge at Toll Plaza
- Visit toll plazas where IDFC POS counters are available.
- Provide your vehicle details and pay cash → Wallet recharged instantly.
How to do IDFC FIRST FASTag Balance Check?
SMS/Email Alerts: You’ll receive instant updates after every toll deduction or recharge.
FIRSTforward App / Portal: Log in anytime to check your FASTag balance and transactions.
Missed Call: Just give a missed call to +91 99902 43331 from your registered mobile and get your balance by SMS.
WhatsApp: Send a simple “Hi” to +91 95555 55555 to know your FASTag balance.
Monthly Statements: A detailed e-statement is shared every month on your registered email and mobile.
How to contact IDFC FIRST FASTag Customer Care Support?
If you face any problem like a failed recharge, double deduction, or your tag not working, getting help is simple:
- Helpline: Call the toll-free number 1800 266 9970 anytime, available 24×7.
- WhatsApp: Send “Hi” to +91 95555 55555 to connect with support.
- Online: Visit the official IDFC FASTag support page for quick assistance.
Branch: You can also walk into the nearest IDFC FIRST Bank branch or a POS counter at toll plazas for help.
How to submit a grievance/complaint about IDFC FIRST FASTag?
If you face any issue like a double deduction, recharge failure, or your FASTag not working, you can get support in the following ways:
- Call: 1800 266 9970 (toll-free helpline)
- WhatsApp: Send a message to +91 95555 55555.
- Online: Raise a complaint through the FASTag portal or mobile app.
- Branch: Visit the nearest IDFC FIRST Bank branch or POS counter.
Most complaints are resolved within 7 working days, so you can expect a quick response.
How to deactivate/close IDFC FIRST FASTag?
Call Customer Care: Dial 📞 1800 266 9970 (toll-free, 24×7) and request for tag closure.
WhatsApp Option: Send “Hi” to +91 95555 55555 and follow the instructions to raise a closure request.
Online Request: Log in to the IDFC FIRST FASTag portal or app, go to your tag details, and place a closure request.
Visit Branch: You can also walk into the nearest IDFC FIRST Bank branch or POS counter at a toll plaza to submit a closure form.
Refund: Once closed, your security deposit and any remaining balance will be refunded to your linked account.
Most complaints are resolved within 7 working days, so you can expect a quick response.
FAQs
How long does recharge take?
Online recharge is instant; NEFT/IMPS may take a few hours.
Can I recharge with cash?
Yes, at partner toll plazas, but online is faster.
What happens if my FASTag has no balance?
You may need to pay a double toll in cash.
What if I sell my vehicle?
Close the FASTag linked to that vehicle and apply for a new one for your new vehicle.
IDFC First Bank FASTag
The FASTag program through IDFC First Bank allows users to drive through cashless toll payments, and also has additional features to make fuel and parking payments via the ‘FIRSTforward’ app. The MAX FASTag plan includes zero minimum maintainable balance on the tag, reimbursement for PUC, and emergency breakdown assistance – much more than just a simple toll access program.
Individuals can apply for the FASTag through the IDFC FIRST Bank website by providing their Aadhaar, PAN, mobile number, email ID and vehicle information when prompted upon application. The bank will then send the tag directly to the user after approval. Users also benefit from real-time, online, SMS alerts, a logged history of transactions, and multiple recharge, all designed to maximize the convenience of the individuals and commercial vehicle owners.
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