Buy City Union Bank Ltd Fastag Online - Overview, How to apply & Recharge
City Union Bank Ltd Fastag
City Union Bank FASTag is a vehicle sticker that uses RFID technology to enable automatic toll payments. It lets you pass through toll plazas without stopping, with the amount deducted directly from your FASTag account. You receive instant SMS alerts for every transaction, and recharges can be done easily through UPI, debit/credit card, or net banking. This saves time, avoids long queues, and reduces fuel consumption during highway travel.
Key Takeaways
- Complete overview of City Union Bank Ltd FASTag
- Step-by-step application process and required documentation
- FASTag recharge methods and available payment options
- Details on FASTag charges, deposits, validity, fees, and recharge limits
- Monthly and annual FASTag pass options
- How to check your FASTag balance
- Process for deactivation and requesting a refund
- How to contact City Union Bank Ltd FASTag customer support
- FAQs
Overview
City Union Bank FASTag is a prepaid RFID tag that allows automatic toll payments, saving time, fuel, and avoiding cash transactions at plazas. It can be applied online through the bank portal or offline at branches/toll kiosks by submitting RC, KYC, and payment. Recharges are easy via UPI, bank portal, MyFASTag app, or third-party wallets, with SMS alerts sent for each transaction. Users can check balance, raise grievances, or close the account through the portal or helpline, ensuring a smooth and convenient highway travel experience.
How to apply/register City Union Bank Ltd Fastag Online?
1. Visit the official City Union Bank FASTag portal.
2. Select Apply for FASTag.
3. Fill details: Vehicle details (RC), owner details, and KYC documents.
4. Upload scanned copies of:
○ Vehicle Registration Certificate (RC)
○ Passport-size photo
○ KYC documents (Aadhaar, PAN, Driving License, etc.)
5. Make payment.
6. FASTag will be delivered to your registered address.
What are the charges & fees for City Union Bank Ltd Fastag ?
Sr.No | Vehicle Type | Tag Color | Vehicle Class | Tag Joining Fee | Security Deposit | Initial/Min Load | Replacement Fee | Inactivity Fee | Closure Fee |
1 | Car / Jeep / Van/Small commercial vehicle | Violet | 4 | 100 | 200 | 200 | 100 | 0 | 100 |
2 | Light Commercial Vehicle | Orange | 5 | 100 | 300 | 300 | 100 | 0 | 100 |
3 | Three Axle Commercial Vehicles | Yellow | 6 | 100 | 300 | 300 | 100 | 0 | 100 |
4 | Bus/Truck | Green | 7 | 100 | 400 | 400 | 100 | 0 | 100 |
5 | 4 to 6 axle | Pink | 12 | 100 | 400 | 400 | 100 | 0 | 100 |
6 | 7 or More Axle | Blue | 15 | 100 | 400 | 400 | 100 | 0 | 100 |
7 | Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME) | Black | 16 | 100 | 500 | 500 | 100 | 0 | 100 |
How to do City Union Bank Ltd Fastag Recharge?
● Login with your Customer ID / Vehicle No.
● Choose Recharge/Top-Up option.
● Pay using Net Banking, Debit Card, Credit Card, or UPI.
(b) UPI Recharge
● Open any UPI app (Google Pay, PhonePe, Paytm, BHIM, etc.). ● Enter UPI ID format: NETC.@CUB
● Enter the recharge amount and pay.
(c) MyFASTag App
● Download the official MyFASTag app.
● Link your City Union Bank FASTag.
● Recharge using UPI or directly via your linked bank account.
(d) Third-Party Apps & Wallets
● Some wallets (Paytm, Amazon Pay, Park+) allow FASTag recharge.
● Enter vehicle number/tag ID and complete payment.
Tip: Always keep minimum balance to avoid blacklisting.
How to do City Union Bank Ltd Fastag Balance Check?
2. MyFASTag App: Check balance in the app.
3. SMS Alerts: Balance is shared after every transaction.
How to contact City Union Bank Ltd Fastag Customer Care Support?
1. CUB Helpline: 1800 258 7200
2. Email: [email protected]
3. NHAI Helpline: 1033 (for toll plaza issues like tag not detecting or lane not accepting).
How to submit a grievance/complaint about City Union Bank Ltd Fastag?
Two ways to file complaint:
(a) Online
1. Visit the City Union Bank FASTag portal.
2. Click Grievance/Complaint.
3. Fill in required details and submit.
(b) Phone Support
1. City Union Bank Helpline: 1800 258 7200
2. NHAI Helpline (1033): For toll plaza-specific issues like tag not reading, lane disputes, or deduction errors.
How to deactivate/close City Union Bank Ltd Fastag?
1. Login to the City Union Bank FASTag portal.
2. Go to Service Requests → Closure Request.
3. Confirm closure.
4. Balance (after deductions) will be refunded to your linked account.
In case of theft, call customer care immediately to block your FASTag.
FAQs
Can I change my registered mobile number later?
Mobile number once linked cannot be changed.
What if my FASTag is not detected at a toll plaza?
Drive forward/backward once. If still not detected, ask toll staff to use a handheld scanner. You can also call NHAI helpline (1033).
How do I know my Customer ID if I didn’t get SMS?
Call City Union Bank FASTag Customer Care with your vehicle number.
Why is my FASTag blacklisted?
Most commonly due to insufficient balance. Recharge your account to reactivate.
Related videos
City Union Bank Ltd FASTag
Under the NETC scheme, City Union Bank provides FASTag service to facilitate cashless toll payments through an RFID tag. The FASTag is affixed to the windscreen of the vehicle, enabling automatic deduction of toll amount at 690+ enabled plazas in the country.
CUB FASTag facilitates online recharge with UPI, cards and net banking options, delivers real-time SMS alerts, missed call balance enquiry feature, and 24×7 Customer Care Support. Their service can be acquired through CUB branches for individual and corporate users. You do not have to carry cash on highways- enjoy the convenience of secure, fast, paperless toll collection, each time on the highway!
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